Privacy Policy

Welcome to Etrail. We respect your privacy and are committed to protecting your personal information.

1. Information We Collect

We may collect:

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Billing Information
• Order History
• IP Address
• Device Information
• Website Usage Data

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Verify customer identity
• Provide customer support
• Send order updates
• Improve our services
• Prevent fraud and abuse
• Comply with legal requirements

3. Information Sharing

We do not sell customer information. We may share information with:

• Delivery partners
• Payment gateway providers
• Government authorities when legally required
• Service providers assisting platform operations

4. Data Security

We implement reasonable security measures to protect customer information. However, no online system can guarantee absolute security.

5. Cookies

Our website may use cookies to improve user experience and analyze website traffic.

6. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

7. User Rights

Users may request:

• Access to their personal information
• Correction of inaccurate information
• Deletion of information where legally permissible

8. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

9. Contact

For privacy-related inquiries, please email us at support@etrail.com.bd.